How to order from us ...

We do not yet have a fully automated on-line shopping cart - but you can still order from us. 

 

Paying by PayPal (or Credit Card)

We are now able to process payments through PayPal - and we can also accept payment by credit card (i.e. you don't have a PayPal account).  Simply send us an e-mail detailing the products you wish to purchase, or phone your order in.  We'll calculate the real shipping costs associated with your order, and send you back a confirmation message with all of the particulars (including subtotal, shipping, any applicable taxes, the grand total, and stock/delivery info).  Then, we'll issue an e-mail payment request through PayPal.  If you don't have a PayPal account, that's okay; the link in the message will allow you to complete the transaction on any major credit card accepted by PayPal (i.e. VISA, Master Card, AMEX, etc.).  There is no need to sign up for a PayPal account, if you don't already have one.

By the way - we are aware that PayPal provides a relatively convenient shopping basket feature, and we had intended to use it in order to provide automated on-line ordering.  However, its shipping calculations are too simplistic for our varied product line, so we are evaluating other on-line ordering solutions instead.  (For more details regarding shipping, see [below])

 

Paying by Money Order - Canadian Funds

We are - and will always be - quite happy to accept payment in the form of a money order (in Canadian Funds).  Simply send us an e-mail detailing the products you wish to purchase, or phone your order in.  We'll calculate the real shipping costs associated with your order, and send you back a confirmation message with all of the particulars (including subtotal, shipping, any applicable taxes, the grand total, and stock/delivery info).  When you receive our confirmation, send us a money order for the total amount (in Canadian Funds) and as soon as we receive it, we'll ship out your order.  Nice and simple.  There are just a couple of things you need to know - who to make the Money Order out to, and where to mail it ...

Your money order should be payable to G. & H. Burrow Ltd. (see [About Us] for more info about the relationship between HobbyMetrix and GHB), and you should mail it to the following address:

HobbyMetrix
PO Box 1240
Brockville, Ontario
Canada
K6V 5W2

A note to our friends in the USA - we've learned the hard way that the US banks are apparently not very accommodating when it comes to providing money orders in foreign currencies.  Some of you have told us of outrageous fees, waiting times, and processes associated with trying to get a money order made out in Canadian funds.  We're also told that the US Postal Service doesn't provide them either.  So, we suggest that you take advantage of electronic payment through PayPal (or Credit Card) instead.

 

A Word About Shipping

Given that our target market is hobbyists and small shops, we make every effort to keep costs down for our customers.  One area where costs can quickly mount up, is shipping.  We have been actively investigating and comparing several shipping options to determine which will be most suitable for everyone - you, and us.  As you can imagine, we do not yet have sufficient shipping volume to be able to negotiate substantial discounts from any of the popular carriers.  So, at least in the beginning, we'll just have to deal with their normal minimum charges and their various size/weight policies.  In all cases to date, Canada Post has been the most reasonable standard solution - but we'll continue to monitor and evaluate all of our available options.  Of course, you can always request an alternate shipping method if you'd prefer - we will try to be as accommodating as possible, and we'll simply pass on whatever the associated costs are.  We don't want to over-charge for shipping, but we can't afford to absorb excessive shortfalls either; all we really want to do is recover our costs

As you might appreciate, the size and weight of the items we carry varies quite dramatically - and so do the corresponding shipping costs.  The actual cost of shipping is based on a weird and wonderful "science" known as volumetric weight (a topic which is far outside the scope of this page).  The end result is, in many cases we can send multiple items together in the same shipment for the same minimum fee - but in other cases, we'll incur higher costs when shipping only a single large/heavy item.